FAQs

Q. What is mytreefrog.com?

A. mytreefrog.com is the on-line trading name for Industry Carbon Ltd, a subsidiary of Industry RE Ltd.

Q. Why are you called mytreefrog.com?

A. We promote our services as carbon offsetting but it could be argued that offsetting is really a by product of a much bigger goal, the protection of some of the planets most valuable natural resource, the rainforests and the vast eco system that rely on this environment. So by supporting us we support the forests and all that live in that environment. So a tree frog becomes 'My Tree Frog' because we have adopted it.

Q. So what’s going on here?

A. Take utilities for example. You need to buy power to run your homes and business. We will assist you in locating the most appropriate deal for you based on 2 simple criteria, lower costs of supply or buy based on the green renewable efforts of the supplier, or both!
Our simple to use system will show you the options available to you and you switch. When you switch with us we will embed a carbon credit to offset the emissions from your power consumption; free to you. You have taken your first step to carbon neutrality.

This practice will be consistent through all of the products and services we will bring to the market over the coming months, e.g. insurance products.

Q. How will I receive my credits?

A. As soon as we receive confirmation from out product partner that your transaction is complete and any cooling off period has come to an end, we will automatically credit your Carbon Account on our system and issue with an email that will have a link to your credit details and you can save the electronic certificate to your computer.

Q. What is a Carbon Account?

A. The Carbon Account is the where you the consumer and mytreefrog.com build a relationship. You can open the account directly through the application process via the website Open  A Carbon Account or through a purchase or switch where we will open an account automatically. Either way once the account is opened you will be sent an email with a user name and password and you can enter the account via the members area log on at the top of the home page.

Once inside the account area of the website, you will be able to update you personal details to allow us to ensure that we keep you informed of development with product partners and initiatives, calculate you carbon footprint, view your statement and keep a track of you progress to neutrality or your own target, down load certificates and data on the projects we support and more.

You can close the account at any time.

Q. How do you choose what products to market?

A. We aim at the macro source of domestic and small business emitters, your home, your vehicles and travel habits. We are not into gimmicks, so although we may, in the future, attach a credit to a non carbon producing product such as home insurance, we will only do this to give a better service to loyal customers and to help them achieve carbon neutrality.
An example of thinking macro not micro is, don’t offset a flight when you book it (micro), offset the years emissions when you insure your travel plans (macro).

Q. OK, give me some reasons why I should buy through mytreefrog.com and not any other comparison or direct sales site?

A. First, we will offer wherever possible, the cheapest, suitable products for your needs, so you know that value for money will be at the core of everything we do.

Second, will never pass on the cost of the carbon offset credit to you, this is a genuine sacrifice of our profit to benefit you and the environment.

Third, we will only support offset projects of the highest quality and integrity, that make genuine and sustainable efforts to improve the environment. No gimmicks! And you will be able to follow the progress of the projects through our Resource Centre, so you can see where the money is going. Do you need more?

Q. So what is a carbon credit?

A. Go to the Resource Centre for full details, but in a nutshell, the projects we support acquire rainforest habitat through long term lease or sale and wrap the land into investment vehicles with the objective of protecting the region that may be at risk of destruction.
Once the project is certified, the value of the contribution the forest makes to carbon reduction can be quantified and traded.
We are currently working with projects that stop deforestation in Brazil to create carbon credits.
As long as this forest is maintained the value of the carbon absorption contribution of the forest is quantifiable. The real issue here is, if this scheme was not in place and funded by the purchase of the credits then the forest may well disappear and take with it the carbon reducing capability that is so valuable.

Q. So who is paying for the credit?

A. When we say free we mean it. The process is simple, Industry RE (the holding company) obtains the credits as a wholesaler and Industry Carbon (mytreefrog.com) buy the credits from Industry RE and embed them into your switch or purchase. The cost of the trade of the credit is met from a profit sacrifice by Industry Carbon; it’s a thank you for choosing mytreefrog.com and helping to make a difference.

Q. Where can I find out more about the credits you will embed?

A. Go to the Resource Center of this site and click on Beginners Guide to Carbon Credits.